Compusync

Services Support Solutions

"We work with our clients to identify their exact needs"

Today, the communication networks that support your business are more complex and mission-critical than ever before. If you experience a network disruption or outage, or even if your networks simply fail to function at their optimum level, you are effectively "closed for business." Today's more sophisticated customer will not hesitate to look elsewhere if your network makes it difficult to do business with your company. The need for a powerful and reliable maintenance services plan for multi-vendor networks is now a top priority for the successful enterprise. The question is: where can you look for expert guidance in creating and implementing a maintenance plan for all your voice, data and convergence needs?

Based on current research in network maintenance requirements, you should have high expectations for your maintenance services experts:

Broad experience and proven expertise in voice, data and convergence solutions.
Solid credentials in network maintenance solutions.
Strong third-party and multi-vendor capabilities.
The ability to be a single point of contact and accountability for all your maintenance services needs.
A global reach paired with a local presence, the ability to respond quickly and effectively whenever and wherever problems occur.

Most companies can no longer afford "in-house" expertise to manage and administer today's complex network and communications environments, so rely on companies like CompuSync to provide technical and management assistance. CompuSync recognises that not one support solution can meet the needs of all organisations, so offers network management and support services that focus on the service assurance and service fulfilment needs of complex, multi-vendor, multi-protocol network operations with a dedicated team of individuals that manages, supports and assists with IT administration. Acting as an extension and enhancement for many of our client IT departments, our team provides valuable services to streamline and simplify the management and maintenance of IT resources.

Our network support team serves as a liaison between vendor services, product suppliers and the client to ensure technical support enquiries are followed by rapid response times and meticulous problem resolutions. Offering many levels of service, CompuSync can cost-effectively meet the budget and asset management needs of any sized business.

Management Services - Provide a customized mix of resources and services to complete your network operations. CompuSync delivers IT resources from as-needed coverage for specific tasks, to long-term end-to-end support.

Network Consulting - Demonstrate clearly and precisely how to make your network achieve required results. We can assist or design the most suitable structure to provide LAN/WAN, IP data requirements, network security and telephone communications.

Security Services - Assist in the planning and implementation of security strategies to protect your network against unauthorized access, fraud, eavesdropping and attacks. We can also assist you in monitoring and controlling all elements of LAN access, navigation, and accountability of local users.

Convergence Services - Enable you to take advantage of the Voice over IP cost savings and make converged voice/data networks a practical solution

Implementation and Integration Services - Deploy the benefits of multi-vendor, multi-location and multi-technology networks, supporting voice, data, video, wireless and Voice over IP communications.

Maintenance Services - Protect your multi-vendor networks, maximize availability and ease the total cost of the site network. Our remote monitoring capability can resolve 87% of software and operating system alarms on servers and workstations without sending a technician. We can help eliminate network downtime by providing a single point of contact and single point of accountability, while maintaining a predictable monthly bill.

Network Management - Supplement the maintenance activities of your in-house staff and also remotely monitor your entire data, voice or converged network, often resolving situations before they become problems.