Compusync

Services Client Specified Support

"We work with our clients to identify their exact needs"

The Client Specified Plan gives you continuity in your network support while providing all of CompuSync’s key services and more at a reduced total cost. An agreed number of support hours per month is determined dependent on client requirements. This support plan offers reduced on-site and remote hourly rates during both normal business hours as well as after hours, weekends and statutory holidays. In addition, a priority response option is available of a two hour on-site response on Critical Fault/four hour on-site response on Specified Fault. All telephone support during both normal business hours, as well as after hours, is free of charge.

Client Specified Plan (CSP) Support Rates

Site Support

$96 per Hour +GST

Additional hours site support

$108 per hour + GST

Specialised site support (applicable to Consulting, Firewall, Security, Routing, Radio Network, Linux, Lotus Notes, Apple Mac)

$140.00 to $195.00 per hour + GST

Telephone support (no charge for calls of 10 minutes or less duration – if a call lasts 10 minutes, we charge to the next 1/10, ie 2/10 x $120.00 = $20.00 + GST)

No Charge

After hours site support (6.00pm to 7.30am – weekends and statutory holidays)

$125.00 per hour + GST

Priority Response Service (four hour on-site response on Critical Fault*/ same day on-site response on Specified Fault*)

$500.00 + GST pa

On Call Service (after hours on-call, 6.00pm to 7.30am - weekends and statutory holidays)

$350 + GST pa